Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a refund or replacement.

To be eligible for a refund or replacement, you must contact us within 30 days of receiving your item and provide proof of purchase along with photo or video evidence of the issue (such as damage, defect, or an incorrect item).

To start a claim, contact us at shopwithsafenest@gmail.com with your order number and a photo or short video showing the issue. Since our products ship directly from our fulfillment partner, we do not require items to be physically returned to us. Once your claim is reviewed and approved, you can choose to receive either a full refund or a free replacement item.

You can always contact us for any question at shopwithsafenest@gmail.com

Damages and issues Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items Since physical returns are not part of our process, this mainly applies to eligibility for refunds and replacements. We are unable to offer refunds or replacements for issues caused by misuse or normal wear and tear. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot offer refunds or replacements on sale items or gift cards, except where required by law.

Exchanges Since physical returns aren't required for our products, if you'd like a different item, simply place a new order. If your original item was damaged or defective, contact us and we'll handle a refund or replacement separately.

European Union 14 day cooling off period Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. As above, no physical return is required; contact us to begin the process.

Refunds We will notify you once we've reviewed your claim and let you know if it was approved. If approved, you'll be automatically refunded on your original payment method within 14 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 14 business days have passed since we've approved your refund, please contact us at shopwithsafenest@gmail.com